Refund Policy

Last updated: 31 October 2026 · Tanoli Digital Agency, Gulberg Greens, Islamabad, Pakistan

We want every customer to be satisfied. This policy explains when a refund is available.

1. Full refund

• If we cannot start your order within the agreed time, you can cancel for a full refund.
• If a service cannot be delivered at all for reasons on our side, we refund the full amount.

2. Partial refund

If part of an order is delivered and the rest cannot be completed, we refund the undelivered part in proportion to the agreed price.

3. No refund

• After an order has been fully delivered with proof (screenshots or written confirmation).
• If wrong information (such as an incorrect username) was provided by the customer and the work has already been done.
• If the customer's account is restricted or removed by the platform because of the customer's own content or past activity.

4. How to request

Message +92 302 8108625 on WhatsApp with your order code within 7 days of payment. Approved refunds are sent to the same JazzCash/EasyPaisa/bank account within 3–5 working days.

5. Contact

Tanoli Digital Agency · Gulberg Greens, Islamabad, Pakistan · WhatsApp +92 302 8108625 · tanolidigitalagency@gmail.com